greenReActives® run true to size, so if you normally wear a 7, order a 7. We offer half sizes too, so you can get a comfortable fit even if you’re in one of those in-between sizes.
We use US sizing. Please see our size guide for more information.
Ordering
After you place an order, you’ll receive an order confirmation email from us at the email address you provided. It will contain your order number and a summary of your order. Please print and retain for your records.
If for any reason you didn’t receive a confirmation email, please contact customer service at info@shopgreenbrand.com.
We understand there may be situations where you need to cancel or edit your order. While we’ll always try to accommodate your needs, we might not be able to catch your order before it moves through our fulfillment center – yeah, our orders
move that fast. To contact us, please get in touch on our contact page.
Once your order has reached our warehouse, we won’t be able to cancel or edit it due to system limitations. But you’ll be able to return it, free, for a refund.
We accept the following payment methods when they are registered to a US billing address: Visa, MasterCard & American Express.
Yes, we’re required by law to charge sales tax on all purchases that are shipped to states that tax retail sales. Some states tax shipping charges, as well as the purchase total. Sales tax on shipping is not refundable on returned merchandise.
Please note that order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order ships.
Shipping & Order Status
Within the domestic United States, all orders for in-stock items ship free of charge with ground shipping.
Please allow up to two business days for in-stock item orders to be fulfilled and a tracking number issued. Once you receive your tracking number via email, you should expect your package within 2-4 business days.
Expedited 2-day and overnight delivery options are also available. Prices are calculated by package weight and location.
You can purchase one of these options during the checkout process. Your order will ship in 1-2 business days, so please keep that timeline in mind.
Orders placed on Friday or over the weekend will ship on Monday, barring any national holidays.
We are currently selling to customers in the US and Canada. If you’re outside these countries, please contact us.
For deliveries to Canada please note: International orders may be subject to import duties and taxes. Sorry, but we have no control over these charges and can’t predict their amount. You’ll be responsible for the payment of any import duties and taxes.
Duties and taxes are not included in the price of product or the shipping cost. Duties and taxes will be billed to recipient. You will be notified by carrier of charges prior to releasing the shipment.
Delivery of your order may be delayed due to customs or COVID restrictions that are beyond our control.
To check the status of your order, input the email address associated with your order in our order tracking page. Please note that orders will only be trackable once your shoes have shipped.
There is a possibility that your order's delivery may be delayed due to customs or COVID restrictions which we, unfortunately, have no control over.
The order may be subject to import duties and taxes. Regrettably, we do not have control over these charges and cannot predict their amount. You will be responsible for the payment of any such import duties and taxes.
Returns & Refunds
Within the domestic United States:
greenReActives® are designed to make you happy. However, if for any reason you’re not, you have 30 days after you receive your item to send it back for a full refund.
Return shipping within the domestic U.S. is free.
If you need to make a return or exchange, please email info@shopgreenbrand.com with the subject line 'Return request'. Please provide your name, order number, item, color, and size you wish to return, as well as your reason for the return (too big, too small, wrong item, not as pictured/described, damaged/defective, other).
Please note that to be eligible for return or exchange, items must be unworn, unwashed, unaltered, free of stains and odors, and in a re-sellable condition, with their original tags affixed.
If everything runs like clockwork, the entire return process takes around two weeks. Once you send an item back, it will typically reach us within 3-7 business days, if shipped within the domestic U.S. Up to 7 business days are required for us to process an exchange/return once receiving your item(s).
More information can be found in our returns and refunds policy.
Please inspect your order upon reception and contact us immediately by emailing info@shopgreenbrand.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Sorry, our computerized inventory and shipping system is not set up to handle exchanges. Please use our free online return process for a refund and then simply order again.
If you ordered online, you’ll receive an email to let you know that we received your return and have processed your refund.
If you made your return using our online process, you should expect to see your refund within 7-10 business days after you receive your return confirmation email.
Due to COVID-19 regulations, there is a chance that your return may experience unexpected delays.
All refunds are issued to the original method(s) of payment.
USPS: You can leave your package at any United States Postal Service location as well as your own mailbox, your local Post office or postal collection boxes.
FedEx: You can you drop your package off at any staffed FedEx location, including: The FedEx World Service Center® or FedEx drop boxes, FedEx Authorized ShipCenter® location or including it with your regular scheduled FedEx Ground® pickup.
If you need to make a return, please email info@shopgreenbrand.com with the subject line 'Return Request'. Please provide your name, order number, item, color, and size you wish to return, as well as your reason for the return (too big, too small, wrong item, not as pictured/described, damaged/defective, other).
Once the return is approved, please repack the product in its original packaging, remove all previous labels and ship to the address below using your provider of choice.
Please mark the package clearly as "RETURNED GOODS" on the exterior of the package to avoid custom charges and return it to:
Gateway Fashion Group
3630 Corporate Trail Dr.
St. Louis, MO,
63045,
USA
We strongly recommend using a tracked service, and keeping your proof of postage, as we are unable to take responsibility for items that are damaged or lost in transit.
Please note, we can only accept returned products that are in their original condition, undamaged, unworn, unwashed, with all labels and tags attached.
If everything runs like clockwork, the entire return process takes around two weeks. Once you send an item back, it will reach us typically within 5-7 business days. Up to 7 business days are required for us to process a return & refund to your original form of payment.
Please note shipping, duties, and taxes are not refundable.
More information can be found in our returns and refunds policy.
